{"id":11814,"date":"2021-01-06T10:36:19","date_gmt":"2021-01-06T10:36:19","guid":{"rendered":"https:\/\/www.atulipa.com\/?page_id=11814"},"modified":"2024-08-28T17:06:46","modified_gmt":"2024-08-28T16:06:46","slug":"faqs","status":"publish","type":"page","link":"https:\/\/tulipa.ieempresas.com\/en\/faqs\/","title":{"rendered":"FAQ\u00b4s"},"content":{"rendered":"[vc_row disable_element=&#8221;yes&#8221;][vc_column][mk_faq][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;white&#8221; border_width=&#8221;10&#8243;][vc_separator color=&#8221;white&#8221; border_width=&#8221;10&#8243;][vc_tta_accordion][vc_tta_section title=&#8221;How can I place an order?&#8221; tab_id=&#8221;1724860794595-e750efc6-7f1c&#8221;][vc_column_text css=&#8221;.vc_custom_1724860841288{margin-bottom: 0px !important;}&#8221;]You can place an order through our online store. If you want to order something that is not on sale in the online store or if you have a special request, you can call any of our physical stores using the contact details on our website.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I cancel an order?&#8221; tab_id=&#8221;1724860794604-b34a13da-fadb&#8221;][vc_column_text css=&#8221;.vc_custom_1724860898591{margin-bottom: 0px !important;}&#8221;]You can cancel an order by sending an email to <a href=\"mailto:producao12@atulipa.com\">producao12@atulipa.com<\/a> with the number corresponding to your order and the VAT number with which you placed your order. You can read more about how to cancel your order in points 9 and 10 of the <a href=\"https:\/\/www.atulipa.com\/en\/termos-e-condicoes\/\">Terms and Conditions<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the payment methods?&#8221; tab_id=&#8221;1724860900266-2b929ffb-80dc&#8221;][vc_column_text css=&#8221;.vc_custom_1724861061399{margin-bottom: 0px !important;}&#8221;]Tulipa is open for business on Madeira Island and internationally. To find out more about our company&#8217;s services, please contact us by email or telephone. Requests for quotes are completely free and without any obligation.<\/p>\n<p>We offer various forms of payment:<\/p>\n<ul>\n<li>Bank Transfer<\/li>\n<li>Credit Card<\/li>\n<li>ATM Reference<\/li>\n<li>Paypal<\/li>\n<\/ul>\n<p>The choice of payment method will be made at the final stage of the purchasing process.<\/p>\n<p><strong>By Bank Transfer<\/strong><\/p>\n<p>Here are the details for paying by Bank Transfer:<\/p>\n<p>NIB: 0033 0000 00 118128638 05<br \/>\nSWIFT : BCOMPTPL<br \/>\nIBAN : PT50 0033 0000 00118128638 05<br \/>\nAna Maria Pinto Lda<br \/>\nMillenium BCP<\/p>\n<p>You must make a bank transfer with the details indicated and in accordance with the amount stated in the order.<br \/>\nDuring the transfer you should put the order number in the comments field to speed up the payment verification process.<br \/>\nOnce the transfer has been completed, you should send proof to <a href=\"mailto:info@atulipa.com\">info@atulipa.com<\/a>.<\/p>\n<p><strong>Important:<\/strong> Your order is only considered valid once we have received the receipt. If you do not send us the receipt at the end of the transfer, we will wait for the date on which the amount is transferred to the bank account to validate the order, which may result in a delay in delivery.<\/p>\n<p><strong>International payments<\/strong><br \/>\nIf you want to make a payment from a bank outside Portugal, you should bear in mind that when making a bank transfer there are bank charges that will overlap with the value of the order. There will also be a longer period before payment is made. In such cases, you should send proof of the transfer immediately and place your order as far in advance as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the delivery methods?&#8221; tab_id=&#8221;1724861111760-241e90f5-6fed&#8221;][vc_column_text css=&#8221;.vc_custom_1724861300653{margin-bottom: 0px !important;}&#8221;]Different delivery options are available, with specific characteristics and costs.<br \/>\nDuring the festive season, delivery times may be longer than normal for all deliveries.<br \/>\nFor more information, please contact us on +351 291 743 986 (national landline), available Monday to Sunday from 9h00 to 19h00.<\/p>\n<p><strong>Flower delivery in Madeira Island<\/strong><br \/>\nOpen every day from 9 a.m. to 7.30 p.m., including public holidays, you can count on a fast flower delivery service throughout Madeira Island.<\/p>\n<p><strong>Deliveries directly to the recipient of the order<\/strong><br \/>\nThe order will always be delivered by hand to the recipient stipulated in the order details, with exceptions such as deliveries to Hospitals, Hotels and other places that have reception services. To ensure that your delivery is made on time, always provide a direct contact for yourself or the recipient.<\/p>\n<p><strong>Anticipation of delivery<\/strong><br \/>\nFor deliveries to be made in the morning, orders must be placed no later than the day before. If you want the delivery to take place in the afternoon, you must place your order by the end of the morning of the same day. Any additional information (location references, an additional telephone number, a specific request) can be entered in the comments field when filling in the order.<\/p>\n<p><strong>Hotel deliveries<\/strong><br \/>\nWe deliver to hotels and have special items dedicated to the tourism sector. If you operate a hotel establishment and would like a table of items and prices for specialized items for your guests, please contact <a href=\"mailto:info@atulipa.com\">info@atulipa.com<\/a>.<\/p>\n<p><strong>Worldwide deliveries<\/strong><br \/>\nIn partnership with Interflora, we accept orders for delivery anywhere in the world. To place an order, call +351 291 743 986 (national landline).[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_separator color=&#8221;white&#8221; border_width=&#8221;10&#8243;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row disable_element=&#8221;yes&#8221;][vc_column][mk_faq][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;white&#8221; border_width=&#8221;10&#8243;][vc_separator color=&#8221;white&#8221; border_width=&#8221;10&#8243;][vc_tta_accordion][vc_tta_section title=&#8221;How can I place an order?&#8221; tab_id=&#8221;1724860794595-e750efc6-7f1c&#8221;][vc_column_text css=&#8221;.vc_custom_1724860841288{margin-bottom: 0px !important;}&#8221;]You can place an order through our online store. If you want to order something that is not on sale in the online store or if you have a special request, you can call any of our physical stores using [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_joinchat":[]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ\u00b4s - Tulipa<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\u00b4s - Tulipa\" \/>\n<meta property=\"og:description\" content=\"[vc_row disable_element=&#8221;yes&#8221;][vc_column][mk_faq][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;white&#8221; border_width=&#8221;10&#8243;][vc_separator color=&#8221;white&#8221; border_width=&#8221;10&#8243;][vc_tta_accordion][vc_tta_section title=&#8221;How can I place an order?&#8221; tab_id=&#8221;1724860794595-e750efc6-7f1c&#8221;][vc_column_text css=&#8221;.vc_custom_1724860841288{margin-bottom: 0px !important;}&#8221;]You can place an order through our online store. 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